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BOOST (Business Operations Optimization and Systems Transformation) is a multi-year program (2024–2027) designed to implement a new platform for data and workflow management across various OEB processes. The program focuses on transforming and optimizing the OEB’s business operations and digital systems to enhance organizational efficiency, effectiveness, and alignment with strategic goals.
As part of its commitment to adopting innovative technologies, the OEB is introducing tools that make processes more efficient, simplify interactions with the sector and the public, strengthen security and privacy, and support Ontario’s energy transition. BOOST is central to this initiative, driving the modernization of core systems andContinue reading
BOOST (Business Operations Optimization and Systems Transformation) is a multi-year program (2024–2027) designed to implement a new platform for data and workflow management across various OEB processes. The program focuses on transforming and optimizing the OEB’s business operations and digital systems to enhance organizational efficiency, effectiveness, and alignment with strategic goals.
As part of its commitment to adopting innovative technologies, the OEB is introducing tools that make processes more efficient, simplify interactions with the sector and the public, strengthen security and privacy, and support Ontario’s energy transition. BOOST is central to this initiative, driving the modernization of core systems and the introduction of new tools to improve regulatory and operational functions.
By integrating these cutting-edge technologies, BOOST supports OEB operational objectives and priorities. The initiative improves access to information, enhances user experiences, and promotes data-driven decision-making, all while fostering collaboration and adaptability across divisions.
OEB iSearch has launched! This AI-powered search tool makes accessing the OEB's more than 360,000 regulatory documents faster and more efficient. As part of our BOOST Program, OEB iSearch enhances search capabilities, improving transparency, usability and efficiency.
Key features of OEB iSearch include:
Increased precision with advanced filters: OEB iSearch offers a variety of filtering options to help users narrow down search results based on specific criteria, making it easier to find exactly what users need.
Refined search with natural language: OEB iSearch allows for users to use natural language phrases to more easily find relevant documents.
Seamless transition with familiar features: OEB iSearch retains all the functionality of the existing Regulatory Document Search (RDS) tool, allowing users to continue performing familiar tasks while benefiting from the new AI-powered enhancements.
Context-driven results: Provides relevant information based on query context, making it easier to find specific documents.
User-friendly interface: Simplifies the search process, allowing for efficient navigation of OEB’s extensive document library.
Continuous improvement: The AI technology behind OEB iSearch adapts and evolves with user interaction.
Enhancements to OEB iSearch will be made on a regular basis, ensuring ongoing improvements to functionality and user experience.
Focuses on enhancing search capabilities by upgrading the current Regulatory Document Search (RDS) service, which is used to access the OEB's adjudicative documents.
Beta testing (December 2024)
External launch (March 2025)
Phase Two: Implementing Microsoft Dynamics and Power Apps – 2024 to 2027
this is an upcoming stage for The BOOST Program
Focuses on modernizing the OEB's legacy customer relationship management software.