OEB announces Review of Customer Services Rules
The OEB has launched the CSR Review to assess select customer service rules for licensed electricity distributors, rate-regulated natural gas distributors and electricity unit sub-meter providers. The CSR Review will assess whether the existing rules continue to provide effective consumer protection, work well in practice for Utilities and support consistent customer service requirements across the electricity and natural gas sectors.
The letter outlines the scope of the review and the planned approach to engagement. Additional details regarding the engagement activities set out in the letter will be communicated in due course.
