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Green Button grants households and businesses access to their utility data or authorizes the automatic, secure transfer of their data from their utility to applications or third parties. The requirements for distributors to provide Green Button came into effect on November 1, 2023, under Ontario Regulation 633/21. In response to the Ministry of Energy and Mines' December 2025 Letter of Direction (LOD), the OEB is developing a one-time survey which will support a province-wide assessment of Green Button adoption, performance and operational practices.
The survey will collect information from electricity and natural gas distributors ona range of topics, including:
usage levels
onboarding and authorization processes
data quality and availability
platform performance and reliability
support experiences and issue management practices.
The information collected will inform future OEB considerations.
Green Button grants households and businesses access to their utility data or authorizes the automatic, secure transfer of their data from their utility to applications or third parties. The requirements for distributors to provide Green Button came into effect on November 1, 2023, under Ontario Regulation 633/21. In response to the Ministry of Energy and Mines' December 2025 Letter of Direction (LOD), the OEB is developing a one-time survey which will support a province-wide assessment of Green Button adoption, performance and operational practices.
The survey will collect information from electricity and natural gas distributors ona range of topics, including:
usage levels
onboarding and authorization processes
data quality and availability
platform performance and reliability
support experiences and issue management practices.
The information collected will inform future OEB considerations.
The OEB is undertaking an initiative to collect information about Green Button service delivery across Ontario through a one-time survey of electricity and natural gas distributors (distributors).
The survey will support a province-wide assessment of Green Button adoption, performance and operational practices while helping to inform future OEB considerations. The OEB will seek feedback on the survey approach and content from consumers, third parties, distributors and other interested stakeholders, including industry associations through targeted meetings in the Fall of 2026. To support focused and effective engagement, the OEB will engage a representative group of distributors that reflect a range of distributor sizes, geographic locations and levels of involvement in OEB Green Button-related work.
Following these targeted meetings, the OEB plans to issue a draft survey for comment from all interested parties in early 2027, and the final survey after consideration of comments received.
The OEB is undertaking an initiative to collect information about Green Button service delivery across Ontario through a one-time survey of electricity and natural gas distributors (distributors).
The survey will support a province-wide assessment of Green Button adoption, performance and operational practices while helping to inform future OEB considerations. The OEB will seek feedback on the survey approach and content from consumers, third parties, distributors and other interested stakeholders, including industry associations through targeted meetings in the Fall of 2026. To support focused and effective engagement, the OEB will engage a representative group of distributors that reflect a range of distributor sizes, geographic locations and levels of involvement in OEB Green Button-related work.
Following these targeted meetings, the OEB plans to issue a draft survey for comment from all interested parties in early 2027, and the final survey after consideration of comments received.
