Distribution Customer Connections Review

The OEB is conducting a comprehensive review of electricity distributor processes and requirements for connecting load customers. This review is in response to stakeholder feedback and the Minister of Energy and Mines’ Integrated Energy Plan Directive.

Building on the OEB’s previous initiatives that considered connections specific to electric vehicle charging and housing developments, this review will examine connection processes for all types of load customers across the province. The review will assess the reasonableness and timeliness of distributor procedures to connect customers, and recommend changes to streamline and improve connection processes.

This initiative will not address issues related to the connection of generation facilities to distribution systems, as those are being considered separately under the OEB’s ongoing DER Connections Review consultation, however OEB staff is ensuring coordination and alignment between the two initiatives, where appropriate.

The OEB is conducting a comprehensive review of electricity distributor processes and requirements for connecting load customers. This review is in response to stakeholder feedback and the Minister of Energy and Mines’ Integrated Energy Plan Directive.

Building on the OEB’s previous initiatives that considered connections specific to electric vehicle charging and housing developments, this review will examine connection processes for all types of load customers across the province. The review will assess the reasonableness and timeliness of distributor procedures to connect customers, and recommend changes to streamline and improve connection processes.

This initiative will not address issues related to the connection of generation facilities to distribution systems, as those are being considered separately under the OEB’s ongoing DER Connections Review consultation, however OEB staff is ensuring coordination and alignment between the two initiatives, where appropriate.

  • OEB Launches Distribution Customer Connections Review

    The OEB is launching a comprehensive review of electricity distributor connection processes for load customers in response to stakeholder feedback and the Directive from the Minister of Energy and Mines. This review will build on the OEB's previous initiatives and be supported by a working group to identify improvements in efficiency, transparency and effectiveness. Stakeholders interested in participating in the working group are asked to send a letter to registrar@oeb.ca by July 21, 2025. 

    As the initial step, the OEB will conduct two surveys - one for customers and one for distributors - to gather input and insights.


Page last updated: 04 Jul 2025, 10:21 AM