Reliability and Power Quality Review (RPQR)

• Notice of Proposal to Amend the Distribution System Code

The OEB has released a report titled “Distribution Sector Resilience and Responsiveness” in response to the Minister’s November 2023 Letter of Direction. This Report provides valuable insight into Ontario distributors’ approach to planning for and recovering from major storms.

• Distribution Sector Resilience and Responsiveness

The OEB invited customers to participate in a survey to better understand their experience and expectations regarding the communications they receive from their electricity distributors throughout major weather events. The results of the survey highlighted the importance for customers to receive timely and accurate information, enabling them to stay prepared and ensure their safety during prolonged power interruptions.

• Non-Residential Customers – Summary of Results (OEB, July 2024)
• Residential Customers – Summary of Results (Ipsos, July 2024)

The OEB has developed a Guide to Addressing Electricity Distribution Power Quality Issues. The Guide is intended to enhance transparency and consistency by fostering a uniform approach for addressing power quality issues across Ontario.

• OEB Letter
• Guide to Addressing Electricity Distribution Power Quality Issues

The OEB is providing for new voluntary reporting by distributors on reliability data at the distribution feeder level. The OEB expects this information will be supportive in building customer awareness and understanding about the reliability of their distributor’s services. Distributors that have the available information are encouraged to report feeder-level reliability in April 2025 for the 2024 calendar year. This letter outlines the rationale for the new provision and the reporting details.

The OEB established a new RPQR Transmission Subgroup to review the policy framework related to the current customer-specific reliability standards – called “customer delivery point performance standards” – that apply to electricity transmitters. The review includes the scope of those standards. The RPQR Transmission Subgroup held its first meeting today.

The Ontario Energy Board is making improvements to the Reporting and Record-keeping Requirements for electricity distributors as part of its ongoing Reliability and Power Quality Review consultation.

The OEB is making improvements to its Reporting and Record-keeping Requirements (RRR) for electricity distributors as part of its Reliability and Power Quality Review.

The OEB has issued a letter confirming the membership and scope of work for the newly established Reliability and Power Quality Review Working Group (RPQR WG).

The OEB has issued a letter setting out the OEB’s plan for the Reliability and Power Quality Review, after considering customer and other stakeholder feedback. A working group will be established to provide input on technical issues and challenges. Stakeholders interested in participating in the working group are invited to write to the OEB by April 15, 2022.